Corporate Account Manager (M/F)
Must-have:SAP
Machine translation — original language: French.Show original
Your tasks
Your role
- Proactive relationship management via email and telephone: alerting, delivery tracking, launching and tracking urgent orders (breakdown/emergency support), handling customer complaints...
- Coordinating exchanges with preparation agencies (3PL) to guarantee a very high level of service to our customers
- Management of customer orders in compliance with specifications
- Daily creation and processing of credit notes and disputes
Requirements
Your profile? With a BAC+2 level of education, you ideally have a successful first experience within a customer service department, ideally in a transport/logistics company.
Being rigorous, autonomous, having a team spirit, and the ability to resist stress are indispensable assets to succeed in your missions. You are proficient in English (written and oral) and a second European language would be desired. You are proficient in office tools (excel, word...) and have ideally already used an ERP (SAP) and a CRM (SalesForce).
Other
Hours: mandatory flexibility, team with shifts starting at 7am, 8am, 9am, and 10am. Work on Saturdays and public holidays (on a rotational basis).