HR Process Lead

We are representng our client to seek for a HR Technology / People Operations professional to provide maternity leave cover for a regional OneHR (SAP SuccessFactors / Corporate HRIS) Process Lead position supporting the Middle East, Africa, Asia & Pacific region.

Responsibilities

OneHR Ecosystem Ownership & Optimisation

• Act as the primary regional point of contact for SAP SuccessFactors (OneHR), ADP, Lucca and other connected HR technology platforms.
• Manage enhancement requests, business prioritisation, testing, deployment and release readiness activities.
• Coordinate annual people processes including performance, talent, succession and compensation cycle readiness.
• Drive system adoption, process optimisation and user experience improvements.
• Onboard new countries as required.

Payroll Governance & Vendor Management

• Support governance of payroll operations across MEA APAC corporate populations.
• Manage relationships with payroll providers including ADP, DEEL and other approved vendors within the global framework.
• Monitor service performance, issue resolution, controls, compliance and operational risk.
• Coordinate payroll-related escalations and support continuous improvement initiatives.
• Lead data quality monitoring and governance activities across OneHR and connected systems.
• Identify, investigate and resolve data integrity issues.
• Support audit, compliance and reporting requirements.
• Develop and maintain operational dashboards, metrics and governance reporting.

Operational Support & Governance

• Provide Level 2 functional support and escalation management for key HR platforms for Corporate offices in the region.
• Partner closely with Global HRIS, regional P&C teams, vendors and business stakeholders.
• Maintain process documentation and operational procedures.
• Ensure continuity of business-critical HR technology and payroll-related processes.