Implementation & Field Specialist

Responsibilities:

Project Planning and Execution:

Build plans: Create clear timelines and task lists. Set goals: Match product capabilities to client needs. Manage risk: Spot and fix delivery problems early.

On-Site Deployment and Configuration:

Travel to sites: Set up hardware or software on location. Configure systems: Tailor setups to fit user workflows. Run tests: Check that systems work before final launch.

Client Training and Support:

Train users: Teach teams how to use new tools well. Fix issues: Solve technical problems during launch. Hand over: Transition projects smoothly to support teams.

Requirements:

Minimum of 2 to 4 years of experience in implementation, customer support, field sales, field engineering, technical support, POS support, software support, or hospitality operations. Must be able to troubleshoot simple printer, driver, device, browser, and network issues. Must be confident using laptops, mobile devices, web applications, spreadsheets, and business software.