Executive Assistant

Responsibilities:

Executive Support:

Manage the CEO’s calendar, meetings, correspondence, and appointments. Prepare executive reports, presentations, briefs, and other official documents. Coordinate executive projects and follow up on action points across departments. Support communication and collaboration between the CEO’s office and internal and external stakeholders.

Customer Experience & Relationship Management:

Serve as a first point of contact for customers across physical and digital channels. Respond to customer inquiries and provide accurate information on the bank’s products and services. Support account opening, account updates, customer documentation, and KYC compliance. Monitor customer complaints, coordinate resolution, and ensure timely follow-up. Gather customer feedback and recommend improvements to service delivery.

Marketing & Brand Support:

Support digital marketing campaigns and promotional activities. Assist in promoting the bank’s products and services. Contribute to customer engagement, retention, and positive brand perception.

Operations Support & Development:

Work closely with the Head of Operations to gain practical knowledge of banking operations and compliance processes. Support operational documentation checks, monitoring, and back-office coordination when assigned. Identify and report operational gaps, risks, and opportunities for improvement. Provide designated backup support for routine operational activities when required and authorized.

Requirements:

Bachelor’s Degree or HND in Business Administration, Social Sciences, or a related field. 2–3 years’ relevant experience in executive assistance, administration, customer service, or a related role. Excellent written and verbal communication skills. Strong organizational, time-management, and multitasking abilities. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Strong analytical, problem-solving, and interpersonal skills. High levels of professionalism, discretion, integrity, and attention to detail. A customer-centric mindset and the ability to work independently with minimal supervision.