Receptionist – Apartment Hotel

Industry: Hospitality & Serviced Apartments Employment Type: Full-Time Location: Apo, Abuja Monthly Salary: ₦150,000 Experience: 7–9 Years Vacancies: 3 Application Deadline: As Soon As Possible Job Description We are seeking experienced, professional and customer-focused Receptionists to manage guest reception and front-office operations at a serviced apartment facility in Apo, Abuja. The ideal candidates should have 7–9 years of practical, hands-on experience working in hotels, serviced apartments, short-let apartments or similar hospitality environments, with strong customer service, communication, administrative and front-office skills. The successful candidates will serve as the first point of contact for guests, ensuring smooth check-in and check-out, effective reservation management, prompt response to enquiries and a professional guest experience. Key Responsibilities Welcome guests and provide a professional and friendly reception experience. Handle guest check-in and check-out accurately and efficiently. Manage reservations, guest enquiries, requests and service needs. Handle guest complaints professionally and escalate issues when necessary. Maintain accurate guest records, bookings, payments and reception documentation. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Monitor guest arrivals, departures, reservations and special requests. Manage and update bookings across PMS, OTA and online booking platforms. Provide information about apartment facilities, services, policies and local attractions. Prepare daily reception and operational reports for management. Requirements & Qualifications Bachelor’s degree, HND or OND in Hospitality Management, Business Administration or a related field. Minimum 7 years of practical, hands-on experience working in a hotel, serviced apartment, short-let apartment or similar hospitality environment. Proven experience in front-office/reception operations. Proficiency in PMS and hotel management software. Proficiency in Microsoft Excel and other relevant computer applications. Practical experience managing OTA and online booking platforms. Experience handling reservations, guest check-in/check-out, payments and guest records. Strong knowledge of guest service, reservation management and front-office procedures. Excellent communication, interpersonal and customer service skills. Strong problem-solving, organisational and administrative abilities. Ability to handle guest complaints and difficult situations professionally. High level of professionalism, attention to detail and personal presentation. Ability to coordinate effectively with housekeeping, maintenance, security and other departments. Ability to work shifts, weekends and public holidays when required. Compensation ₦150,000 per month Only shortlisted candidates will be contacted. <