ASSISTANT CHANGE MANAGER (M/F)

Start People Pau is recruiting an Assistant Change Manager M/F for SAFRAN HE in Bordes.

Job Objectives:

• Provide operational support in a pair (India) for Change Management and Configuration Management Database (CMDB) management, in an international context (France/India)
• Contribute to the performance of IT processes, service quality, and documentation control
• Be the privileged contact with the SAFRAN Group, actively participate in various bodies, and represent SAFRAN Helicopter Engines (SHE) during these meetings and exchanges.

Reporting to the Support and Delivery service manager of the Information Systems Department of Safran Helicopter Engines, the Change Manager will work in a pair to analyze and manage tickets. He/she will collaborate in a pair with his/her Indian counterpart and the Support & Delivery team. In connection with the operations technical teams, he/she will participate in the steering of received tickets and their control (assignments and lead times) while respecting the standard of the associated process.

Main Missions:

• Support change management within the DSI
• Guarantee the dissemination of information and coordination between technical teams, support, and end users
• Ensure regular follow-up of deliverables
• Control data consistency and participate in audit activities
• Contribute to action plans and the management of corrective actions

Candidate Profile: You hold a Master's degree (Bac +5). You speak English fluently.