Head, Regulations, WSCOO SG

Job Summary

• Design and lead the regulatory & policy compliance and sales governance agenda with particular focus on financial advisory framework and all regulatory matters for Wealth Solutions Singapore.
• Drive compliance initiatives to align with fiduciary responsibilities, support fair dealing framework and best practices to achieve fair dealing outcomes and strong sales conduct cultures.
• Translate regulatory obligations, internal policies, conduct expectations and supervisory standards into clear, practical and sustainable business practices.
• Provide leadership across regulatory change, reporting, self-initiated thematic reviews, product and sales process governance, mystery shopping and stakeholder engagement, while reinforcing accountability and client-focused outcomes.

Key Responsibilities Regulatory Change and Transformation

• Lead and drive 1LOD analysis to interpret, assess and change implementation to comply with regulatory obligations and internal policies.
• Represent SG WSCOO in regulatory forums, change implementation, governance and process transformation initiatives.
• Drive impact assessment, stakeholder alignment, communication, training, go-live readiness and post-implementation review.
• Identify opportunities to improve efficiency, consistency and control transparency, and represent SG WSCOO, SG WRB and SCB Singapore in regulatory forums, regulator discussions and industry workgroups.

Regulatory Reviews and Assurance

• Maintain a forward-looking view of regulatory priorities and translate requirements into business actions, controls and governance routines.
• Lead and drive internal 1LOD thematic, monitoring reviews and commissioned assurance activities, including enhanced safeguards.
• Ensure remediation plans are timely, risk-based and able to withstand regulatory, audit and senior management scrutiny; track themes and lessons learned to strengthen controls and documentation.
• Responsible for collaborating with stakeholders such as Business Risks Management, Compliance, Legal, Client Experience functions to complete management action plans.

Policies, Process, Sales Conduct and Operational Risk

• Drive and solve complex policies and governance issues and translating requirements into sustainable sales conduct outcomes through practical processes and digital tools.
• Streamline processes to drive better compliance outcomes with improved controls.
• Strengthening controls, conduct standards and client outcomes through execution and continuous improvement.
• Convert findings into remediation, training, process enhancements and governance follow-up that improve sales culture, client communications and frontline adherence.
• Provide oversight on risk assessment controls on internal risk types as delegate process owner.

Leadership and Stakeholder Management

• Provide thought leadership, constructive challenge and advice to senior stakeholders to shape landscape of regulatory & policy interpretation, digital tools, sales process, conduct risk to deliver exceptional client experiences with regulatory & policy compliance.
• Influencing senior and cross-functional stakeholders, building alignment and developing team capability in a high-accountability environment.
• Build effective partnerships across Wealth Product, Compliance, Legal, Business Risk Management, Operational Risk, Sales Assurance, Audit, Business stakeholders and industry bodies.

Wealth Training Curriculum

• Set the sales conduct training strategy and curriculum to develop practical and effective program.
• Drive regulatory and policy compliance and embed a strong sales conduct culture
• Provide governance and oversight.
• Use data analytics and insights to shape training interventions
• Partner with key stakeholders.

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.
• Strong ownership, proactivity, sound judgement, resilience under time pressure, ability to challenge constructively and build alignment across senior stakeholders.
• Commitment to embedding a strong sales compliance culture and client outcome focus across Wealth Solutions Singapore.

Our Ideal Candidate

• 15+ years' experience in banking/financial services, preferably across Wealth Management, regulatory governance, product or sales governance, compliance, audit, operational risk, or policy/process application.
• Demonstrated track records in complex cross-functional implementation, reporting & submissions, assurance reviews and conduct governance.
• Familiarity with local/MAS regulations particularly in FAA and SFA.
• Experience with regulatory bodies or audit functions is a plus.
• Bachelor’s degree in finance, business or related field.

Role Specific Technical Competencies

• Regulatory & Policy - interpretation, engagement, reporting, governance
• Sales Governance and Conduct Risk
• Operational/ERMF risk & conduct frameworks
• Regulatory Change, Implementation and Transformation
• Stakeholder Management, Cross-functional execution
• Leadership/People Management
• Wealth Training Programme

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers