Senior Payments Administrator
Your tasks
We're looking for a detail-oriented and proactive Senior Administrator, Payments to join our Operations team. This is an exciting opportunity for an experienced banking professional to play a key role in ensuring the smooth and efficient processing of payments while delivering an outstanding service experience to our clients and stakeholders.
As a Senior Administrator, Payments, you'll support daily payment operations, assist with workflow management, provide technical guidance to colleagues, and help maintain high standards of operational excellence and risk management.
Key Outputs
- Process and validate domestic and international payment transactions accurately and within agreed service levels.
- Manage inward and outward payment queues, helping to coordinate and prioritise team workloads.
- Support the investigation and resolution of payment-related queries and reconciliation issues.
- Deliver exceptional service to both internal and external stakeholders.
- Identify, investigate and escalate suspicious activity in line with AML and KYC requirements.
We're looking for a detail-oriented and proactive Senior Administrator, Payments to join our Operations team. This is an exciting opportunity for an experienced banking professional to play a key role in ensuring the smooth and efficient processing of payments while delivering an outstanding service experience to our clients and stakeholders.
As a Senior Administrator, Payments, you'll support daily payment operations, assist with workflow management, provide technical guidance to colleagues, and help maintain high standards of operational excellence and risk management.
Key Outputs
- Process and validate domestic and international payment transactions accurately and within agreed service levels.
- Manage inward and outward payment queues, helping to coordinate and prioritise team workloads.
- Support the investigation and resolution of payment-related queries and reconciliation issues.
- Deliver exceptional service to both internal and external stakeholders.
- Identify, investigate and escalate suspicious activity in line with AML and KYC requirements.
Requirements
Experience and Qualifications
- Secondary education (A-Levels or equivalent).
- Minimum of 3 years' experience within a banking environment.
- Strong understanding of payment operations and banking processes.
- Experience handling customer queries and resolving operational issues.
- Knowledge of risk management, AML and KYC requirements would be advantageous.
Behavioural Competencies
- Keen eye for detail
- Following Procedures
- Managing Tasks
- Team Working
- Meeting Timescales
Technical Competencies
- Data Analysis
- Data Management (Administration)
- Manual Deal or Trade Processing
- Product Related Systems (Business Banking)
- Project Reporting
- Root Cause Analysis
- Settlement Systems
Experience and Qualifications
- Secondary education (A-Levels or equivalent).
- Minimum of 3 years' experience within a banking environment.
- Strong understanding of payment operations and banking processes.
- Experience handling customer queries and resolving operational issues.
- Knowledge of risk management, AML and KYC requirements would be advantageous.
Behavioural Competencies
- Keen eye for detail
- Following Procedures
- Managing Tasks
- Team Working
- Meeting Timescales
Technical Competencies
- Data Analysis
- Data Management (Administration)
- Manual Deal or Trade Processing
- Product Related Systems (Business Banking)
- Project Reporting
- Root Cause Analysis
- Settlement Systems
Other
Job Description PLEASE NOTE
- NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.
- This role is a 14-month Fixed Term Contract
Job Description PLEASE NOTE
- NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.
- This role is a 14-month Fixed Term Contract