Project Delivery Manager

Role purpose

Stamina sells and implements CRM, telephony and outbound infrastructure for B2B clients across Armenia, Georgia, the UAE and the US. This role owns the delivery of our project portfolio: turning signed work into scoped, sequenced and well-governed projects, and driving each one to go-live on time, in scope and at the expected quality standard.

It is a project ownership role. You plan the work, coordinate the specialists assigned to your projects, decide what gets built in what order and to what standard, and you are the single accountable owner for whether each project lands.

Responsibilities

1. Scoping & Planning

Break sold projects into workstreams and tasks; estimate effort

Build the plan: milestones, dependencies, deadlines, definition of done

Flag gaps between what was sold and what is deliverable, before work starts

Set final scope, timeline and go-live date

1. Execution & Delivery

Track progress, deadlines and blockers across the portfolio; keep trackers as the single source of truth

Escalation point for at-risk projects, scope creep and delivery conflicts

Manage change requests: assess impact on scope, timeline and cost; document and secure sign-off

Drive - specialists perform the work; you plan, sequence and are accountable

Configuration, migration, UAT, go-live and client training

QA delivery output before it reaches the client

Approve - the team proposes; you are the decision gate

Go-live readiness and project closure

1. Resource Coordination

Define resourcing per project; secure specialist capacity

Brief tasks clearly: expected outcome, quality standard, deadline

Flag capacity conflicts and delivery risks early, with options

Supervise team performance: output quality, throughput, deadline adherence

Give corrective feedback in-cycle

1. Client Communication & Governance

Client's main delivery contact: kickoffs, status reporting, UAT, go-live handovers

Handle delivery escalations and recover at-risk timelines

Document decisions, risks, assumptions and sign-offs in writing

Account management for key clients

Renewal and expansion conversations

1. Process, Vendors & Post-launch

Maintain project templates, checklists and delivery documentation

Handle vendor tickets and escalations: Pipedrive, CloudTalk, Respond.io, outbound tooling

Review post-go-live performance; direct iteration and run retrospectives

Improve delivery process and tracking tooling; input on new tools

1. Stamina's Own GTM Process

Supervise the outbound engine end to end: ICP, lists, sequences, channels, follow-up cadence

Own the GTM calendar: which segments and markets are worked, by whom, when

Review pipeline weekly against targets: leads, meetings booked, show rate, proposals, close rate

Direct iteration on messaging and targeting based on reply and meeting data

Monitor sending infrastructure: domains, mailboxes, deliverability, blocklist and reply-rate signals Drive - the GTM team executes; you set direction and are accountable for output

Sequence writing, list building and enrichment

QA outbound copy and lists before anything sends Approve - the team proposes; you are the decision gate

New segments, markets and campaign launches; pausing or killing underperformers

What we are looking for

Essential

3+ years delivering client-facing technology or consulting projects, with at least 1 year owning projects end to end

Proven track record of running a portfolio of concurrent projects and re-sequencing work under pressure

Ability to move work forward through specialists you do not line-manage

Hands-on familiarity with CRM platforms and comfort with SaaS tooling generally

Ability to scope work and estimate effort accurately enough to price and staff it

Confident with project management tooling (ClickUp, Asana, Jira or similar)

Direct client ownership experience, including handling escalations and unhappy accounts

Professional fluency in Armenian and English, written and spoken

Desirable

Experience in an agency or consultancy delivering for multiple clients simultaneously

Exposure to telephony, messaging or outbound infrastructure (CloudTalk, Respond.io, Instantly, Clay, Apollo)

Project management certification or formal methodology background (PMP, PRINCE2, Scrum, Agile)

Experience managing vendor tickets and escalations on live client projects

Russian language ability

How you work

You are comfortable being accountable for work you did not personally do

You default to structure - plans, trackers, checklists - rather than memory

You escalate early and you do not let a slipping project go quiet

You write things down - standards, decisions and sign-offs

You can hold a difficult conversation with a client or a colleague without avoiding it