Service Administration Executive (SAP/ SFDC) | 6months Contract (Convertible) | 5-Day | MNC [R22107578]

Your tasks

• Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.
• Prepare service quotations and respond to customer and dealer enquiries promptly.
• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
• Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).
• Support service pricing reviews and after-sales service initiatives.
• Prepare operational reports and analyse service data to improve efficiency and service performance.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities while maintaining high customer satisfaction.
• Perform any other ad-hoc duties assigned by the management.

Requirements

• Nitec/ Higher Nitec/ Diploma in Business Administration, Engineering, Supply Chain, or related disciplines.
• Min 1-2 years of experience in Aftersales Service Administration/ Service Operations/ Sales Support

• Experience handling service contracts, warranty administration, repair coordination, or preventive maintenance scheduling will be added advantage

What we offer

Summary Benefits

• Industry: Scientific Instruments Manufacturer
• 6 months contract (convertible to permanent role)
• Basic up $3200
• 5 days office hours
• Location: West
• MNC with good career growth

How to apply

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

Other

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)