Customer Service Officer / Client Support Officer – Training Academy | Bendemeer

Working Days: 5.5 days per week Weekday: Monday–Friday, 9:00am–6:00pm Weekend: Rotating Saturday or Sunday, 9:00am–1:00pm Location: Bendemeer

Job Benefits Performance Bonus Medical claims provided Stable training and consulting environment

Job Responsibilities Manage corporate accounts and handle customer enquiries, feedback, complaints and conflict resolution . Handle walk-in customers, phone calls and emails regarding course registration, enrolment, cancellations, examination results, certificates and cards . Manage training administration, including course registration, document verification, enrolment and payment follow-ups . Maintain accurate hard-copy and electronic records and coordinate with Finance on outstanding payments. Liaise with internal departments and ensure proper handover while complying with relevant regulatory and company requirements.

Job Requirements Minimum GCE O-Level or Higher Nitec in any discipline; training/education or contact centre experience is advantageous. Strong customer service, communication and interpersonal skills with the ability to handle different customer situations professionally. Highly organised, independent and detail-oriented, with good follow-up skills and the ability to manage multiple enquiries in a fast-paced environment. Willing to work Monday–Friday, 9:00am–6:00pm , plus a rotating Saturday or Sunday, 9:00am–1:00pm each week. Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified. StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)