2424 / Account Coordinator

Account Coordinator / Director Comercial

📍 Bogotá, Colombia 💼 Area: Comercial 💰 Salary: To be agreed

Are you passionate about commercial management and customer service?

We are looking for an Account Coordinator to provide comprehensive support to commercial accounts, ensuring efficient follow-up of orders, projects, and customer requirements. We are looking for an organized, analytical, and service-oriented person, capable of coordinating multiple activities and working hand in hand with commercial and operational teams.

What will your mission be?

Manage and provide administrative and commercial support to assigned accounts, ensuring correct follow-up of orders, updating codes, project coordination, and timely customer service, contributing to the achievement of the company's commercial objectives.

Requirements

Academic background

• Professional in Business Administration, International Business, Industrial Engineering, Marketing, or related careers.
• Knowledge in costs, product costing, and costing systems.
• Intermediate-advanced English level (B2 or C1).

Experience

• Between 2 and 3 years of experience in commercial areas, corporate customer service, account coordination, or commercial administrative management.
• Desirable experience in multinational companies or the manufacturing, retail, industry, and/or services sectors.

Main responsibilities

• Manage the back office of commercial accounts, including portfolio follow-up, updating codes, and controlling purchase orders with delays.
• Perform follow-up and management of critical situations related to supply and deliveries.
• Coordinate the sending of samples to customers.
• Support the Key Account Manager (KAM) in the development of new projects, from the initial stage to their entry into production.
• Create and update codes for closed and awarded projects.
• Manage code modifications derived from changes in technical specifications (color, liner, resin, among others).
• Lead communication and follow-up via email in code update processes.
• Attend to and provide timely responses to requirements related to delays, quality, and other customer requests.
• Prepare and maintain updated commercial and administrative information for assigned accounts.

Management indicators

• Compliance with customer response times.
• Effective follow-up of orders and projects.
• Customer satisfaction level.
• Compliance with commercial and statistical reports.
• Documentary and administrative accuracy.
• Management of dashboard, POWER BI.