B2B Operations Support
Machine translation — original language: German.Show original
About the company
Staffinc Group is currently opening opportunities to join the B2B Operations Support position with the following qualifications and job description:
Your tasks
Jobdesc
- Act as the primary operational support for the B2B Hotel API business.
- Bridge communication between Market Management (MM), B2B commercial, CS, and other internal stakeholders.
- Assist the MM team in checking hotel mapping, availability, content, and distribution-related issues within b2b affiliate.
- Handle daily operational inquiries from internal teams regarding hotel API performance and partner-related issues.
- Coordinate with suppliers and internal teams to ensure timely issue resolution and follow-up.
- Track ongoing issues, maintain proper documentation, and provide regular status updates to stakeholders.
- Perform ad-hoc operational tasks related to B2B Hotel API as required.
Requirements
Qualifications
- 3 years of experience in operations, customer support, OTA, or API-related roles is preferred.
- Good understanding of hotel operations is an advantage.
- Strong coordination with the ability to work across multiple teams.
- Comfortable working with operational dashboards and spreadsheets
- Good written and spoken English
Skills:
- Public Speaking
- Scheduling
- Communication
- Teamwork
- Microsoft Word
- Microsoft Office
- Customer Service
- Administration
- Microsoft Excel
- Communication Skills
Other
📍Placement: Jakarta Barat