Customer Service Agent L1 (Japanese Speaker)
di Staffinc Group.
📍 Lokasi: Kota Jakarta Selatan 💼 Tipe Pekerjaan: Kontrak 💰 Gaji: Rp 7.000.000 - Rp 13.000.000 🎁 Benefit: BPJS TK, BPJS Kesehatan
Customer Interaction: Assist customers via live chat with product, order, and general inquiries. Order Processing: Assist with order placement, tracking, and cancellations. Problem Resolution: Resolve customer issues and escalate complex cases when needed. Product Knowledge: Maintain product knowledge to provide accurate information and recommendations. Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service. Documentation: Accurately document customer interactions and follow up when needed. Customer Education: Educate customers on products, promotions, usage, and self-service options. Feedback Collection: Collect and report customer feedback to support service and product improvements.
Persyaratan Pekerjaan
- Male & Female (WNI)
- Proficient in English and Japanese (Min. N3) both written and verbal with proven language proficiency (certification, test results, or professional experience preferred)
- Prior experience in customer service for 1-2 years (specifically live chat)
- Able to work in shifts and adapt to a fast-paced environment
- Minimum of a bachelor degree
- Strong problem-solving skills to address customer issues and find effective solutions.
Skills: Help Desk, Outbound Call, Microsoft Office, Call Center, Communication Skills, Problem Solving, Customer Relationship Management, Customer Service, Customer Support, Teamwork