ACCOMMODATION MANAGER

Job Description:

• Managing revenue and reservations, including control and optimization of all accommodation departments
• Achieving the revenue part of the business plan
• Collection of accommodation service fees, collection of additional services, and verification of the validity of payment methods
• Organizing guest reception and check-in, and taking care of them during their stay
• Responding to email / telephone / walk-in inquiries politely and professionally, entering reservations, written and oral communication with guests
• Organization and archiving of documents
• Responsibility for the timeliness and accuracy of accommodation service collections,
• Responsibility for the up-to-date nature and accuracy of documentation,
• Cooperation, coordination, and communication with the housekeeping and maintenance departments.
• Preparing reports, ensuring the accuracy and correctness of information, supervision and management of all aspects of sales and reservations.
• Proactively and regularly providing recommendations for improving accommodation business systems
• Educating, developing, and motivating employees, all with the aim of increasing productivity. Participating in the hiring of new employees, organizing staff training, supervising their performance to ensure client satisfaction
• Preparing monthly reports, maintaining and raising service standards, timely informing about all changes within the system or procedures, monitoring the number of reservations

Employer offers:

• official car 24 / 7 - TESLA
• official mobile phone
• flexible working hours
• Christmas bonus, Easter bonus
• working in a positive and dynamic environment

Desired candidate:

• Ready to work on a fixed-term contract with the possibility of obtaining an indefinite contract
• At least high school education (SSS)
• Experience in the same or similar positions is desirable but not a requirement
• Serious approach to responsibilities and timely execution of duties
• A warm, cheerful, and professional person in performance
• A collegial and proactive person with a positive approach to work
• Excellent organizational and communication skills
• Responsible handling of confidential information
• Excellent knowledge of English in speech and writing
• Candidates with knowledge of working in the Milenij program have an advantage

Full-time employment. Interested candidates should send their CV to the email: uprava@staffhouse.hr Candidates who enter the shortlist will be contacted. By sending an application, candidates consent to the use and storage of their personal data for the purpose of conducting the selection process. Personal data and documentation of candidates whose applications are not accepted will be immediately deleted.