B2B Customer Sales and Support Specialist

About the company

We are looking for a motivated, enthusiastic, and detail-oriented B2B Customer Support and Sales Specialist to join our Customer Successand Sales* team. In this role, you will be the voice of staff.am, helping our corporate clients navigate day-to-day inquiries via phone, online chat, email, and other communication channels.

Your tasks

If you are tech-savvy, love building relationships, and possess flawless communication skills, we want to hear from you!

• Sales & Account Support: Conduct outbound B2B calls to targeted sales leads with the aim of promoting our products and services and generating sales opportunities about 60% of work time.

Actively contribute to staff.am's ecosystem's further growth.

• Customer Care: Respond promptly and professionally to customer requests and inquiries via phone, email, and live chat.
• Billing Coordination: Oversee day-to-day billing operations and coordinate with our accounting service provider regarding invoicing, reporting, and related matters.
• Operational Support: Support the team manager with special projects and other tasks as assigned to ensure smooth operations.

Requirements

This role requires an ADVANCED level of English and Russian speaking.

• Experience: At least 6 months of experience in a customer support,customer success or sales role. Experience in a tech company or startup environment is a huge plus.
• Language Skills: Advanced English (written and spoken) is a must and will be evaluated during the interview. Good working knowledge of Russian is a strong advantage.
• Tech-Savviness: Comfortable adopting and navigating different software solutions and digital tools.
• Interpersonal Skills: Exceptional work ethics, excellent manners, and a highly customer-centric, empathetic attitude.
• Execution: Strong organizational skills, sharp attention to detail, and a proactive, "can-do" approach to managing multiple tasks simultaneously.

What we offer

We provide a good package of benefits.

• Financial & Growth: Competitive salary with performance-based bonuses, book-buying allowances, thematic professional trainings, and clear career growth opportunities.
• Health & Wellness: Comprehensive health insurance and corporate language learning courses.
• Work-Life Balance: Additional paid days off and a special "Baby Born" celebration package.
• Office Culture: A vibrant, tech-driven working environment with a great team, regular team-building activities, and complimentary tea, coffee, and refreshments.

Other

Type: Full-time, strictly office-based. (Please apply only if you are able to work from our office full-time).

Schedule: Monday to Friday.

Hours: 09:00–18:00 or 10:00–19:00.