Case Manager

Our Family-to-Family Case Managers are individuals with a passion for working with children and families. Case Managers meet with our families to assess their needs and create a plan to meet them. The full position details can be found below, if you are interested in applying, please click on the Employment Application tab.

GENERAL SUMMARY AND PURPOSE:

The health and safety of all employees, visitors, customers and volunteers is expected at all times. This position will work directly with families, with the purpose of providing stability and eliminating any present and addressing potential risk factors. Families are offered and provided support services, group sessions and at-home visitation services.

KNOWLEDGE, SKILLS AND ABILITIES

Must retain a working knowledge of organizational structure and functions (individuals and families organization, vendors, etc.)

Must produce quality of work products (accuracy, value, thoroughness, appearance, etc.)

Amount regularly accomplished (quantity, speed, consistency, etc.)

Should contribute new ideas or improvements and solutions

Must effectively recognize and handle work problems

Must communicate effectively with all contacts

Must work effectively and harmoniously with other employees and outside contacts

Must favorably and professionally represents SSCH to external contacts

Must cooperate and maintain a positive attitude toward work duties and the mission of the organization

Demonstrates characteristics of a SSCH employee as determined by the employees

Must maintain expected attendance, dependability and punctuality

Must demonstrate sound judgment to handle confidential information

ESSENTIAL JOB FUNCTIONS:

Possess a and master a working knowledge of the Family Services goals and objectives

Accommodate and meet the needs and limitations, special talents and interests, and racial, cultural and socioeconomic backgrounds

Support, attend and arrange all family team meetings in collaboration with FCCS to provide support services to families

Serve as the point of contact to host and accommodate FCCS service workers to facilitate meetings and visits with families

Directly support the Family to Family Site Coordinator in facilitating program components

Revised November 2016 Family To Family Case Manager North

Serve in the role of the Family Site Coordinator when he/she is not available

Provide individual/family support services, group facilitation, and in-home visitation services to program participants

Build and continue an ongoing relationship with each family

Assist participants in the identification of appropriate community resources for food, clothing, and household goods

Provide information and referrals to specialized benefit programs such as the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) or programs at the Franklin County Department of Job and Family Services (FCDJFS)

Build and secure effective relationships with community resource agencies for the benefit of the families and the overall community

Encourage the development of personal support systems through family and friends to promote participant's independence

Provide occasional transportation to participants in conjunction with participant needs and goals

Professionally observe and supervise parent-child interaction

Report and document any indication that a child is at risk, aligned with the role of a mandated reporting along with complying with agency policy

Complete all requisite program documentation in a complete, accurate, and timely manner, as deemed necessary for program and participant progress, such as individual case files, emergency contact information, documentation of any incident reports, and group files summaries

Meeting regularly with supervisor for case review

Plan, implement, and maintain basic as well as innovative of program plans to ensure program goals and objectives are achieved

Monitor, support and encourage participant progress in group and overall program

Attend and contribute to all inter-department meetings for case review, program progress, participants' progress, collaboration with team members and to discuss and remedy problem areas

Assist in planning and facilitation of youth groups that focus on exposure, development and academics such as field trips during evening and weekend times to support Family Community Service Worker

Prepare accurate and professional testimony in court hearings, if subpoenaed.

Attend required meetings both internally and externally as necessary

DECISION-MAKING AUTHORITY:

Responsible for reporting and documenting all potential or existing health and safety concerns

Must provide guidance and support to all volunteers

Consult with supervisor prior to responding to any decision not already covered within his/her regular duties