IT Support Engineer
Must-have:Security
Responsibilities and Duties :
- Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests
- Facilitate IT onboarding and offboarding of users
- Maintain the accuracy and quality of inventory of IT assets.
- Provide level 1 support for IT hardware and software used in the hospital.
- Carry out maintenance, health checks and refresh of end-user devices and applications
- Monitor and ensure end-user devices comply to SLH security policies and processes
- Provide administrative and support expertise in Microsoft Windows, M365, Active Directory, security patch management and other end-point applications.
- Ensure issues are escalated in adherence to Standard Operating Procedures
- Participate as a member in project teams
Job Requirements :
Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support