Executive, Projects

The Executive, Programme Operations supports the day-to-day delivery and continuous development of the programme through operational coordination, coordination of multi-disciplinary meetings, stakeholder engagement, referral management, data monitoring and evaluation support. The role works closely with internal teams, referring healthcare professionals, community partners and external evaluators to ensure effective programme delivery, accurate reporting and continuous improvement. The incumbent may also support special projects and administrative functions within the Medical Department, and perform other duties as assigned. Responsibilities and Duties :

1. Project Operations and Quality Improvement

Coordinate daily programme operations, including referrals, appointments, attendance and follow-up. Maintain operational workflows, Standard Operating Procedures and referral processes, and coordinate timely resolution of operational issues. Coordinate MDT meetings, including preparation of case lists, agendas and meeting documentation, and tracking of discussion points and follow-up actions. Monitor operational trends, feedback and performance gaps, and support the review of workflows and implementation of improvement initiatives.

1. External Partnerships and Referrals

Liaise with General Practitioners, polyclinics, specialists and community partners on referrals and programme enquiries. Support referrer onboarding, maintain referral pathways and monitor referral patterns. Prepare programme communications, presentations and outreach materials. Coordinate stakeholder engagement activities and maintain approved communication channels.

1. Data Monitoring and Programme Evaluation Support

Maintain the programme database and ensure data accuracy and completeness. Monitor Key Performance Indicators, programme milestones and progress against agreed targets and funding objectives. Prepare regular reports, dashboards and presentations for management review. Coordinate with the external evaluator and programme team on evaluation activities. Support participant recruitment, scheduling and informed consent processes in accordance with approved protocols. Facilitate administrative data extraction, collation and documentation in compliance with data access and confidentiality requirements. Coordinate surveys, interviews and focus group logistics, and track evaluation progress.

1. Other Projects and Administrative Support

Support special projects and administrative tasks within the Medical Department and perform other duties as assigned. Job Requirements : Degree or diploma in healthcare administration, business administration, public health, social sciences, health sciences, communications or a related discipline. Preferably 2–3 years of relevant experience in healthcare operations, programme coordination, project administration, research, community health or a related field. Candidates with less experience may be considered based on their qualifications and demonstrated capabilities. Experience in stakeholder engagement, data management, programme evaluation or quality improvement would be an advantage. Proficient in Microsoft Office applications, particularly Excel and PowerPoint. Strong organisational, communication, documentation and coordination skills. Meticulous, proactive and able to manage multiple tasks independently and work effectively with multidisciplinary teams. Demonstrates professionalism and discretion in handling confidential information and patient data.