Higher / Executive - QA
QA/Test
Your tasks
Manage customer relationships
- Perform records and documentation of customer engagements.
- Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
- Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
- Initiate products services/technical nuances related to product and services and/or product and service offerings.
Contribute to continuous improvement and technology advancement
- Support research on product and material development to enhance product value for customers.
- Propose adoption of new technologies and procedures to support productivity and innovation.
- Perform and apply quality audit data for data analytics.
- Apply lean practices for Quality activities.
Facilitate achievement of quality expectations and standards
- Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
- Support internal and external quality audit programmes
- Identify process improvements to address identified product quality issues.
- Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.
Perform quality control activities
- Perform day to day quality control activities adhere to production schedule.
- Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements
- Propose investigation root cause and recommend corrective and preventive measures.
- Execute facility maintenance for critical equipment.
- Execute maintenance programme.
- Execute engineering projects.
- Assist in implementation of maintenance and engineering risk assessments, processes and work instructions.
Manage document control measures
- Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
- Apply documentation management system.
- Update and distribution of documents as required.
- Prepare information needed for audits of the documentation management system.
- Record results of document control audits
Manage Quality related training
- Assist and Support training on QMS, regulatory and other requirements.
- Propose training programmes and materials for QMS, regulatory and other requirements.
- Collect training data outcomes and effectiveness.
Requirements
- Diploma/Degree in pharmaceutical science or health science or related field
- At least 5 years of relevant experience
- Pharmacy licence is preferred
- Proficient in MS Office Applications / Microsoft Power Platform Applications
- Strong analytical and problem-solving skills
- Excellent Communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong attention to detail and organisational skills