IT Support Technician
Must-have:Azure
Machine translation — original language: Spanish.Show original
About the company
We are looking for an IT Support Technician to provide on-site support to end users, delivering direct assistance, resolving technological incidents, and supporting the administration of corporate platforms and devices. We are looking for a proactive person, service-oriented, and with the ability to resolve technical problems efficiently, maintaining fluid communication with users and various work teams. On-site Modality. Full Time.
Your tasks
- On-site and remote assistance to end users.
- Resolution of hardware and software incidents.
- Support for Microsoft 365 tools (Outlook, Word, Excel, Teams, among others).
- Diagnosis and solution of problems in Windows equipment.
- Basic support for networks and connectivity.
- Administration and configuration of user accounts.
- Management and escalation of incidents according to established procedures.
- Support in videoconferences and resolution of audiovisual incidents.
- Control and update of technological inventory.
- Coordination of warranties and equipment repair.
- Registration, tracking, and closing of support tickets.
Requirements
Mandatory Requirements
- Technical Degree in Informática, Conectividad y Redes or a related field.
- At least 1 year of experience in IT support to users.
- Knowledge of Windows 10 and Windows 11.
- Experience in support of Microsoft 365 tools.
- Basic knowledge of networks and connectivity.
- Knowledge of Azure Active Directory or Microsoft Entra ID.
- Advanced English, oral and written (mandatory).
- Ability to provide support and maintain technical communication with English-speaking users.
Desirable
- Experience in corporate environments.
- Management of ticket management tools.
- Knowledge of SharePoint and Microsoft Teams.
- Experience working under SLA and service metrics.
- Customer orientation.
- Excellent communication skills.
- Proactivity and autonomy.
- Organization and planning.
- Analytical capacity and problem-solving.
- Adaptability to dynamic environments.
- Working under pressure and meeting deadlines.
If you have experience in IT support and an advanced level of English that allows you to communicate fluently with international users, we invite you to apply.
-Requirements-
- Minimum education: Educación media C.H. / Técnica
- years of experience
Other
Conditions
- Contract: To be defined.
- Modality: On-site.
- Salary: To be agreed.
- Incorporation according to service requirements.