User Researcher

NHS Screening Services Inside IR35: £425 per day Hybrid, field research across Manchester, Hull and Taunton sites ASAP start - 6 month rolling We are recruiting an experienced User Researcher to support a complex NHS screening service. This is a detailed, hands-on role involving qualitative research with patients, clinicians and operational teams, including observation of live breast-screening appointments. The research will cover sensitive and emotionally complex health topics. Due to the nature of the clinical environment and the need to observe breast-screening appointments, this role carries a genuine occupational requirement for the postholder to be a woman. Role responsibilities Plan and conduct qualitative research with patients, clinicians and NHS service teams. Observe live screening appointments and research how services operate in practice. Explore complex user needs, behaviours and barriers across the screening pathway. Analyse detailed research findings and translate evidence into clear recommendations. Support difficult product and service decisions with robust user evidence. Communicate findings confidently to senior stakeholders and multidisciplinary teams. Conduct regular field research at NHS sites across Hull, Taunton and Manchester. Maintain appropriate sensitivity, confidentiality and safeguarding throughout the research process.

Key experience and requirements Strong hands-on user research experience within NHS or public-sector health services. Experience researching complex live services, ideally involving screening, clinical pathways or patient-facing care. Strong qualitative research skills across interviews, observation and contextual research. Experience working with sensitive health topics or users in emotionally complex circumstances. Ability to analyse detailed evidence and support challenging service or product decisions. Confident stakeholder engagement, research playback and communication with senior audiences. Willingness to travel regularly for in-person research, including occasional overnight stays in Hull. Active SC clearance would be beneficial but is not essential.