Teamleader Customer Service

Are you a leader who is passionate about guiding teams and optimizing customer-oriented processes? Do you want to work in a dynamic environment where your initiative and organizational talent are valued? Use your experience and drive to make a difference in an important role at a leading company in the logistics sector. Discover the opportunities for growth and impact, and help build a future full of new possibilities.

The responsibilities for this position are:

• You lead and coordinate two teams of 7 FTEs, where you chair meetings and decision-making
• You are responsible for developing training plans and evaluation interviews focused on employee development
• You strive for process improvements and automations, and implement these structurally for optimal efficiency
• You monitor the evolution of the employees and adjust if necessary for better results
• You communicate effectively with internal and external parties and ensure clear reporting
• You take initiative in structural solutions and support the management in strategic decisions

The required qualifications are:

• You possess at least a bachelor's in logistics management or equivalent through experience
• You are an organizational talent with a sense of initiative and a strong sense ofprocess follow-up*
• You have proficiency in MS Office, especially MS Excel and have a good helicopter view
• You possess experience in steering and adjusting goal-oriented teams
• You have good knowledge of English, and French is a plus
• You are assertive, responsible and focused on achievingresults*