Sales Operations Executive - 3 Months Temp (Possible Conversion)

Responsibilities Process and submit customer orders accurately, ensuring all required documentation and approvals are completed in the Business Support System (BSS) and Customer Relationship Management (CRM) platform (Salesforce.com). Translate portal orders into Salesforce order and contract records and keep it aligned with BSS, checking accuracy and completeness before submission. Process service terminations, transfers, cancellations and other ad-hoc amendments. Prepare, verify, and manage all order-related documents required for system entry and order fulfilment. Coordinate with internal stakeholders (e.g., Product, Sales…) to ensure smooth order processing and execution. Investigate customer billing discrepancies or disputes, and work closely with internal teams (e.g., Finance, Service Delivery) to achieve timely resolution. Support sales team members in routine reporting, data collation, and preparation, and act as a point of contact for assigned customers. Perform other ad hoc tasks to support sales teams as required. Requirements Diploma / Degree in Business Administration or an equivalent qualification. At least 4 years of experience in Sales Operations, Order Management, Sales support, or a related function. Strong focus on Data accuracy, Detail-oriented, well-organized, and ability to manage multiple tasks in a fast-paced environment independently. Experience loading and maintaining orders in a CRM (Salesforce.com) platform is Preferred. Prior experience in an ICT or technology-related environment is preferred. Proficient in Advance Microsoft Excel, Word, and PowerPoint is preferred. Good written and verbal communication skills, with prior customer-facing experience, is an advantage.