Executive, Sales Operations

Responsibilities

Order processing and documentation

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems.
• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment.
• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving.

Cross-functional and customer coordination

• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness.
• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team.
• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience.

Billing support and issue resolution

• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams.
• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems.

Sales reporting and administration

• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources.
• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards.
• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

Requirements

• Diploma in Business Administration or an equivalent qualification.
• At least 1 year of experience in sales support, sales operations, order administration, or a related function; ICT or technology experience is preferred.
• Good written and verbal communication skills and a customer-focused approach.
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems such as Salesforce is an advantage.