Operations and Strategy Specialist

Job Description We’re looking for an Operations Specialist to join a growing support team. In this role, you’ll handle customer calls, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience. What you’ll do: Handle inbound customer support calls

Communicate with English-speaking restaurant clients when needed

Identify recurring issues and escalation risks

Provide clear, actionable summaries to internal teams

Track patterns and proactively surface insights

Minimum Qualifications What we’re looking for: Strong spoken and written English

Excellent listening and problem-solving skills

High ownership and attention to detail

Comfortable working in fast-paced environments

Analytical

Open to shifting schedules

Bonus if you have:

Escalation or client-facing support experience

Hospitality or restaurant operations exposure

Startup experience