ICT Support Executive
The ICT Support Executive is responsible for providing day-to-day technical support to staff and students, ensuring the smooth operation, maintenance and effective use of the School's ICT systems, equipment and applications.
Key Responsibilities
- Provide first- and second-level ICT helpdesk support, troubleshooting hardware, software, network and application issues.
- Install, configure, maintain and troubleshoot Windows, macOS and iOS devices, including desktops, laptops, tablets and peripherals.
- Support the deployment, configuration and management of mobile devices, ensuring compliance with School ICT policies.
- Maintain classroom ICT equipment, including interactive whiteboards, projectors, audio systems, iPads and related teaching technologies.
- Troubleshoot Wi-Fi connectivity, network access points, printers, multifunction devices and IP telephone systems.
- Maintain accurate ICT asset inventories, software licence records, technical documentation and helpdesk logs.
- Coordinate with external vendors and service providers for technical support, repairs, maintenance and equipment procurement.
- Support system updates, software installations, data backups and routine preventive maintenance.
- Provide ICT support for school activities, functions and events, including occasional weekend duties where required.
- Perform other ICT-related and administrative duties as assigned.
Requirements
- Strong working knowledge of Windows and macOS operating systems, with experience supporting Apple and Microsoft devices.
- Familiarity with ICT troubleshooting, networking, mobile device management and common software applications.
- Good communication, interpersonal and problem-solving skills.
- Ability to work independently and collaboratively in a school environment.
- Service-oriented, adaptable and willing to undertake continuous professional development.