Retail Operations Executive
WE’RE HIRING | RETAIL OPERATIONS LEAD Location: Bandar Sunway, Subang Jaya Salary: RM4,000 – RM5,000/month Employment: Full-Time Working Hours: Monday – Friday, 9:00 AM – 6:00 PM About the Role We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network. This is a hands-on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground. Key Responsibilities Retail Operations
- Oversee daily operations and performance across retail sites
- Ensure shipment handover, cash reconciliation and SOP compliance
- Conduct regular site visits and resolve operational issues
Retail & Commercial Agreements
- Negotiate lease, revenue-share and agent agreements
- Manage documentation from LOI through to signed agreement
- Support the opening and expansion of new retail locations
Partner Management
- Manage third-party partners and ensure operational SLA compliance
- Evaluate and develop new partnership opportunities
Staff & Team Management
- Manage staff scheduling, coverage and cross-training
- Build an efficient frontline team across multiple locations
Reporting & Performance
- Manage daily retail reporting
- Prepare weekly and monthly performance summaries
- Identify operational issues and recommend practical solutions
Requirements
3+ years of experience managing multiple physical locations Experience in commercial negotiation, leasing or agent agreements Strong operational and reporting skills Experience managing frontline staff across multiple locations Fluent in Bahasa Malaysia and working proficiency in English Willing to travel when required
Experience in courier, logistics, freight forwarding or remittance services will be an advantage.