Commercial Operations Senior Executive

This is a hybrid role with approximately *70% focused on Operations* and *30% on Commercial initiatives*. The Operations scope will primarily cover *vaccination operations and doctor liaison*, ensuring smooth day-to-day service delivery and strong engagement with our doctor network. The Commercial scope will focus on content creation, community engagement and supporting key commercial initiatives. We are looking for a hands-on, organised and resourceful individual who is comfortable working across operational and customer-facing responsibilities while contributing to commercial initiatives. Key Responsibilities 1) Operations – 70%* *Vaccination Operations*

• Support the day-to-day coordination and execution of vaccination services and campaigns.
• Provide end-to-end administrative and operational support, including patient liaison, documentation, claims submission where required, follow-ups and coordination with healthcare teams.
• Respond to vaccination-related customer enquiries and support the timely resolution of operational issues.
• Coordinate with internal teams and external partners to ensure smooth service delivery.
• Support vaccination campaigns, partnerships and other vaccination-related initiatives as required.

*Doctor Liaison & Rostering*

• Maintain an accurate and up-to-date database of existing doctors within Speedoc’s network.
• Coordinate and roster doctors based on operational and service requirements.
• Build and maintain *strong, warm relationships with doctors*, serving as a key day-to-day point of contact.
• Respond promptly to doctors’ questions and clarifications, and coordinate with relevant internal teams where further input is required.
• Keep doctors informed of relevant operational updates, requirements and changes.
• Support doctor onboarding and administrative coordination where required.
• Proactively identify and address rostering gaps or doctor-related operational issues to support service continuity.

2) Commercial – 30%* *Content & Community Engagement*

• Support content planning across key channels, aligned with commercial priorities and campaigns.
• Create engaging content for social media, website, campaigns and other customer-facing channels.
• Identify relevant healthcare topics and trends that can be translated into useful content.
• Use simple AI tools to support research, ideation, copywriting and content production.
• Monitor and respond to comments, messages and queries across social media channels.
• Manage responses to Google Reviews and other customer feedback platforms.
• Escalate sensitive or complex issues to the appropriate teams and support timely resolution.
• Support other Commercial Team initiatives and campaigns as required.

What We’re Looking For

• Highly organised, resourceful and comfortable managing multiple operational workstreams.
• Strong interpersonal and communication skills, with the ability to build good working relationships with doctors, patients and internal stakeholders.
• Detail-oriented with a strong sense of ownership and follow-through.
• Comfortable with administrative and coordination-heavy work, including rostering and stakeholder liaison.
• Strong written communication skills and comfortable creating customer-facing content.
• Comfortable using *AI tools for everyday tasks*, including research, drafting, content ideation and productivity.
• Able to work independently while collaborating effectively across Commercial, Operations and Clinical teams.
• Prior experience in healthcare operations, rostering, customer service, content, social media or commercial operations is advantageous but not essential.