Junior MI Analyst

About the company

At Specsavers, data helps us understand our customers better and make smarter decisions about the service we provide. As a Junior MI Analyst, you'll turn information into clear, meaningful insights that help improve customer experiences and operational performance. It's a great opportunity to build your career in data and analytics while doing work that gives the customer a stronger voice in how we make decisions.

Your tasks

You'll take ownership of regular reporting, finding ways to make it better while exploring the data for trends, behaviours and opportunities for improvement. Working with teams across our Contact Centre, Central Operations, Retail Operations and Customer Operations, you'll get to understand real business challenges and translate them into insights people can act on. You'll also support day-to-day operational performance and help make complex information easy to understand for a range of audiences.

Requirements

You don't need to know everything from day one. What matters is that you're naturally curious, enjoy solving problems and have a keen eye for detail. You'll bring some familiarity with data and reporting, strong communication skills and the confidence to take ownership of your work. An interest in developing your technical skills is important too, particularly across tools such as Power BI, SQL and basic Python.

What we offer

You'll join a team that believes in continuous learning, giving you the freedom to develop your skills, challenge how things are done and make a meaningful contribution from the start. At Specsavers, our purpose is to change lives through better sight and hearing, and we want our colleagues to feel proud to belong here too. If you're looking to take the next step in your data career, grow your technical capability and see the difference your insights can make, we'd love to hear from you.

How to apply

This advert closes on 30th October 2026 however, we may close the advert sooner if we get inundated with high-quality applications. Don't delay your application, apply now!