Customer Service Administration Assistant
Who we are looking for
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independentlySelf-motivated and able to affectively problem solve
- Team player
- Excellent time management
What will my role involve
- Answer inbound calls with enthusiasm and a desire to help customers as the first point of contact
- Responsible for effective Clinic & Diary Management
- Liase with Professional team
- Follow up with customers regarding appointments, queries, etc
- Supporting and providing a positive experience for all our customers
- Ability to react fast when the day gets busy and handle a wide variety of different customers
Here are our key benefits
- Competitive salary DOE
- Full-time, permanent position Monday - Friday (37.5 hours per week)
- Eyecare & Hearcare discounts for you and your family
- 28 days' annual holiday
- An additional paid day off for your Birthday
- Free parking
- Ongoing training, development and leadership support
- WeCare, a free, confidential wellbeing support service
- Complimentary subscription to the Headspace app
- Specsavers Perks which gives you access to additional savings on groceries, travel, gym memberships and everyday spending
- Auto-enrolment into a Workplace Pension scheme