Manager / Senior Manager - Enabling Services Hub (Marine Parade)

The Manager / Senior Manager plans, develops and reviews the services and operations of the Enabling Services Hub (ESH). He / she also drives the post-18 outreach and service continuum, and co-lead or develop special projects within the adult service landscape or for SPD, to meet emerging needs of the clients and caregivers, or for SPD strategic development.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

Responsible for all matters pertaining to administration, operations and control of the ESH programmes / activities. Recommend policies and practices for the efficient and effective operation and management of services under your purview as well as implementing those policies and practices.

Operations

• Drive outreach activities to enrol persons with disabilities (PwDs) and caregivers.
• Develop and implement a slew of ESH services and activities to engage PwDs and caregivers.
• Supervise a multidisciplinary team including social workers, therapists, support and administrative staff, and work with various government as well as community-based organisations to offer services to adults and elderly with disabilities.
• Lead the team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes.
• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.
• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are updated.
• Submit indicators to all relevant funding agencies such as MSF and SG Enable etc. Coordinate the claims for submission to funding agencies.
• Prepare annual budget for the centre.

Service Development & Sustainability

• Engage in organisational planning i.e. strategic planning, programme planning and services review of the programmes
• Ensure the sustainability of the programmes, including funding exploration and renewals.
• Keep current with the funding rates and fee requirements for the ESH programmes.
• Prepare annual budget for the centre.

Networking

• Responsible for outreach to referral agencies, community organisations and hospitals for client referrals to ESH
• Participate in events organised or supported by SPD and develop strong networks with other Social Service Agencies (SSAs), community organizations and funding bodies like MSF, NCSS and SG Enable, towards active collaborations.

Other Duties

Any other duties as may be assigned from time to time

JOB HOLDER’S REQUIREMENT

• Master or Bachelor degree in any discipline related to health science from a good University.
• At least 5 years of relevant working experience in managing programmes for persons with disabilities.
• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team.
• Business planning and marketing experience preferred.
• Communicative, persuasive and able to encourage and motivate the team.
• Ability to think out-of the box and good enterprising spirit.
• A good understanding and knowledge of the sector and dynamics