Junior Technical Customer Support Specialist (Day Shift)
About the company
Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down. The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.
The team waiting for you Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
Your tasks
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Requirements
- No previous experience required - we’re looking for someone eager to learn and grow;
- Excellent communication skills in English and Lithuanian;
- Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model;
- Energy to move mountains together with your team;
- Empathy and understanding - basically showing clients how important they are!
- A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
What we offer
- Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://source.ai/career/blog/benefits
- Growth: Turn your experience into a personal career journey through internal and external training, a books library, training platforms, online courses and mentorship;
- Travel: Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East;
- Comfort: Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working;
- Well-being: Private health insurance, on-site gyms, personal coaches, and other mental and physical well-being benefits help you stay fresh and steady;
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us;
- Team building: Regular internal events, quarterly team buildings, workshops, team retreats & workation trips;
- Office perks: Fully stocked kitchens, PS5, Foosball, ping-pong, Friday bun tradition, Mixtape Fridays & more;
- Tech: Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible;
- Bonus: Referral bonuses, discount offers and more. Much more;
1500-1900 €/mon. gross