E-commerce Back Office and Customer Relations Assistant (M/F)
Job Description:
Join the digital adventure of FARMI IN NOGENT SUR SEINE (AUBE -10)!
Within Soufflet Agriculture, a major player in the agricultural sectors in Europe, we support farmers every day through innovative and local solutions. Acting as a true pivot between sales teams, platform users, and technical teams, you will contribute to the smooth running of our e-commerce activity in France and internationally. Your mission: guarantee data quality, support users, and ensure the operational monitoring of the platform in order to offer the best possible experience to our farmer customers.
Your Daily Routine
As part of a team committed to the development of FARMI, you will undertake various missions combining data administration, user support, and operational coordination.
E-commerce platform administration: Create, update, and control item references, product descriptions, and commercial offers, while guaranteeing their quality, consistency, and reliability. Perform the administration operations necessary for smooth functioning and participate in the deployment of digital commercial campaigns and promotions.
Offer management and data quality: Update transactional offers and perform checks before they go online by identifying any potential anomalies and resolving them with the relevant teams. Ensure the monitoring of data imports, analyze any detected discrepancies, and contribute to the continuous improvement of processes.
User support and customer relations: Provide first-level support to platform users and respond to requests from customers and sales teams. Process requests received via various contact channels (email, forms, telephone), assist customers with their online operations, and ensure the follow-up of their requests until resolution.
Coordination and operational monitoring: Create and track tickets related to incidents or malfunctions and centralize the information necessary for their processing by the technical teams. Ensure communication with users regarding the progress of their requests.
Profile Description:
With a Bac+2 degree in the fields of digital, e-commerce, information systems, data management, or customer relations, you ideally have a first experience in an e-commerce, digital, or application support environment.
You recognize yourself in the following skills: Good mastery of Excel and office tools. Ease in manipulating data and CSV files. Knowledge of CRM, ERP environments, or e-commerce platforms. Understanding of data flows and interfaces between systems. Operational professional English, both written and oral.
Do you like digital tools, data management, and contact with users? Do you want to contribute to an innovative project with a high impact for our farmer customers? Join the FARMI adventure!