Branch Manager

Your tasks

Business and Financial Performance

• Mobilise staff and resources at both branches to meet daily and monthly patient targets.
• Plan and run retail campaigns and local business development activities.
• Develop and carry out strategies that grow revenue and profit across both branches.
• Monitor revenue, expenses and profitability, and take action to meet financial targets.
• Study the local market and competitors to guide business decisions.
• Prepare and present monthly performance reports to senior management.

Staff Management

• Manage, train and develop the officers and supervisors at both branches, and monitor their performance.
• Evaluate and counsel staff, and inform them about changes in policies and working standards.
• Make sure both branches are properly staffed, and plan staff timetables.
• Set and monitor workload standards and productivity reports.
• Handle staff complaints and excuses, and direct them to the right channel.

Operations and Customer Service

• Make sure high standards of customer service are kept at both branches.
• Enforce company policies and procedures so the clinics run smoothly and follow the rules.
• Work with supervisors and department heads to solve operational problems.
• Deal with patient complaints.
• Keep patient records and the financial database up to date.
• Monitor clinic operations and billing to make sure services are delivered effectively.
• Attend or send a representative to mall management meetings.
• Work with the central office and the operations team to keep daily activities running smoothly.

Requirements

• Bachelor’s degree or HND in Business Administration, Management or a related field]
• 3-7 years of relevant experience, including managerial experience (healthcare, optical or retail experience is an advantage)
• Proven experience managing staff and more than one location, or the ability to do so
• Strong leadership, communication and problem-solving skills
• Good knowledge of financial reporting, budgeting and target management
• Computer literacy, including MS Office
• Ability to work under pressure and travel between the two branches when needed.

Other

Location: Delta State.