HELPDESK TECHNICIAN - NETWORK SUPPORT (WEEKENDS)

We are looking for Helpdesk Technicians for user support, bilingual in Catalan and English, for afternoon shifts on weekends. If you have experience providing support to users, speak Catalan, master English, are an enthusiastic technology person, and are looking for a serious, solvent company that values people as people, let's talk.

Functions Attend to client calls and chats to resolve doubts and technical incidents

Requirements: · Experience resolving level 1 incidents · CFGM in Informática or similar, or equivalent knowledge · Commitment to the job · Communication skills with the client · Knowledge of LAN/WAN networks · Knowledge of VozIP · Experience in WiFi networks (optimization of parameters such as frequency or channel changes and the difference between 5Ghz network vs 2.4Ghz network) · Knowing how DHCP and DNS work · Knowing how to enable a DMZ · Knowing how to differentiate a public IP from a private IP · Knowing how to interpret the status of Router lights · Manual configuration of TCP/IP parameters

We offer: · To be part of a company in full growth with a great human team · Indefinite contract, long-term position · Workplace: hybrid, teleworking + 1 weekend in the office · Schedule: Saturday and Sunday from 15h to 23:30h + holidays (16 hours per week) · Salary of 7,200€ gross annual (fixed + variable)

About our company: Sosmatic was born in 1998 to help people with their computing problems, 24x7. Today, 25 years later, we reach millions of homes through insurance groups, banking, telco, distribution, assistance, and to companies of all sizes and sectors with our Helpdesk, Servicedesk, Systems, and Cybersecurity services. The contact center is our fifth division, one more, in the context of a company with a marked technological DNA and a clear assistance vocation. ONGS del mundo. T.

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