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After-Sales & Logistics Manager

SAS SORIOToulousearbeitnowpublished 09/30/2026
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Must-have:E-Commerce
Machine translation — original language: French.Show original

Get every product to the right place, at the right time, and keep every customer satisfied after their order.

ABOUT SORIO

Sorio is a French brand of menstrual panties and swimwear, created in late 2022, which frees women and teenagers from the constraints of periods. More than 250,000 customers, more than 280 stores in France, present on major marketplaces, and rated 4.6/5 by its customers.

YOUR MISSION

You will manage the entire chain after the order: imports from Asia, stock routing between the Toulouse warehouse, Amazon warehouses, and those of a retail partner in Europe, and then the post-purchase customer experience. You will supervise the freelance SAV team and improve processes to gain speed, reduce costs, and increase margins.

YOUR RESPONSIBILITIES

  • Manage imports and decide on stock routing between European warehouses
  • Follow the WMS migration and ensure reliable order routing
  • Monitor purchases and coordinate freight forwarders for dispatch in Europe
  • Manage SAV: returns, disputes, post-order experience
  • Supervise the SAV team, monitor their work, and adjust it according to seasonality
  • Implement and optimize processes and carriers to improve profitability

THE PROFILE SOUGHT

  • 1 to 3 years of experience in B2C e-commerce logistics
  • Operational quickly: you already know e-commerce flows
  • Logical mindset, oriented towards numbers, costs, profitability, and performance
  • Mastery of Google Sheets / Excel, an ERP or a WMS, and comfort with AI
  • Conversational English
  • Driver's license (travel to the logistics center)

YOUR MINDSET

  • Rigor: nothing slips through the cracks
  • Proactivity: you solve things before being asked
  • Management skills: you know how to refocus when necessary, including in the field
  • Team spirit: you work hand in hand with the founders

WHY THIS POSITION?

  • A true multi-warehouse and multi-channel scope: website, marketplaces, retail
  • Planned evolution towards a manager position
  • A meaningful product, in a start-up environment

THE CONDITIONS

  • Contract: CDI
  • Remuneration: 28-32 K€ gross annual, depending on profile
  • Location: Toulouse Nord (Lalande), 3 days on-site + 2 days remote work
  • Hours: flexible
  • Start date: November 2026
  • Benefits: annual bonus, restaurant vouchers, health insurance

THE PROCESS

1. Human interview

2. Test or case study

3. Meeting with the founders

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