Swedish-speaking IT support technician

About the company

Job Description As part of our Customer Experience (CX) team, you will play an important role in the delivery to our operational customers. Today, CX consists of just under 100 dedicated people who help our mission-critical customers with their IT problems. You will act as a contact point for our customers and ensure the creation of a holistic, positive experience during every interaction via various contact channels or physically at the customer's location.

Additional Information We are Norway's leading consulting company within digitalization, innovation, and sustainability. At Sopra Steria, we assist our customers in the private and public sectors in becoming the businesses of the future. For many years, we have been ranked as one of Norway's best workplaces. You can find us in Oslo, Stavanger, Trondheim, Bergen, Drammen, Hamar, Fredrikstad, Kristiansand, and Tromsø.

Your tasks

Responsibilities

• Solve technical problems related to hardware, IT services, software, and network/security, with a focus on minimizing disruptions and making everyday work easier for the end user

• Escalate and prioritize cases that require deeper expertise or require a rapid solution, aiming to ensure high customer satisfaction and maintain contractual SLAs

• Work constructively with others in the team and the rest of the department to share knowledge and ensure effective problem-solving, documentation, and cross-functional knowledge sharing

• Actively work to identify improvement opportunities, both in customer handling and in various processes, to ensure that the customer journey becomes increasingly seamless and efficient

Requirements

Qualifications

• Vocational certificate, bachelor's or master's degree, or other relevant experience within IT

• Strong communication skills, with a solution-oriented approach in collaboration with colleagues and customers

• Ability to diagnose, analyze, escalate, and solve technical problems effectively to ensure rapid resolution

• Fluent Swedish and English

What we offer

We naturally have good insurance and pension schemes including private health insurance, and you will receive full salary during parental leave. In addition, you will have access to company cabins, contributions toward membership at SATS, and not least an extra week of vacation (six weeks total). Furthermore, we have 30 different activity groups; football, outdoor life, gaming, and karaoke, to name a few. But fear not, participation is strictly voluntary. We should perhaps also mention that we were once again named Norway's best workplace this year!