Service Delivery Manager - Aéroline- Toulouse

About the company

Sopra Steria, a major player in Tech in Europe, with 51,000 employees in nearly 30 countries, is recognized for its consulting, services, and digital solutions activities. It helps its clients lead their digital transformation and achieve concrete and lasting benefits. The Group provides a global response to the competitiveness challenges of large companies and organizations, by combining deep knowledge of business sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its action and is committed to helping its clients make the most of digital to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

The world is how we shape it Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) - ISIN Code: FR0000050809

Le monde est tel que nous le façonnons Sopra Steria Infrastructure & Security Services is the Sopra Steria business unit dedicated to infrastructure, cloud, and cybersecurity activities. It is a key end-to-end player for Sopra Steria. With its 3,000 employees, Sopra Steria I2S distinguishes itself through the flexibility of its delivery model, which combines client proximity through our 8 agencies with the advanced industrial capabilities of our off-shore service centers.

You will join Sopra Steria within the Infrastructure & Cloud Services entity, with a dynamic team in a stimulating environment.

Your tasks

Depending on the missions entrusted to you, you will evolve within internal Sopra Steria teams in Managed Services type provisions or you will be directly integrated into client teams. You will be supported by a dynamic team that will make you actively participate in the project as a whole.

Your working environment The Delivery Manager is responsible for the service contracts of the clients for whom they are responsible. They manage quality indicators, human resources, and financial resources. They ensure that the contractually defined service levels are guaranteed to clients. They apply processes and use the necessary tools to handle client requests, in line with business expectations and while respecting IT constraints. You build the organization to deliver the service sold to the client.

Your role and your missions, you

• Ensure compliance with service commitments and the means implemented on contracts
• Manage and coordinate operational teams to ensure quality service and meet commitments related to the service contract
• Manage interfaces with other support services
• Ensure financial monitoring of contracts
• Identify events that could impact the service contract
• Determine key indicators to reach objectives
• Analyze and evaluate indicator results and propose action plans
• Act as a source of improvement proposals to guarantee quality of service
• Ensure reporting to Management and clients

Requirements

Your profile A graduate of an Engineering school or University equivalent, you already have significant experience in a similar role.

You communicate easily in English and possess writing skills, a good analytical mind, and a sense of service.

At your level, agility becomes a practical art for collaborating with different stakeholders: project managers, architects, engineers.

You want to be at the heart of an expanding sector and wish to evolve within a large, ambitious group, a leader in innovative technologies.

Your sense of customer service, your analytical spirit, and your sense of results are appreciated and allow you to collaborate with your clients and the providers you manage.

What we offer

Throughout your journey in the Group, you are supported by your operational manager, who is closely involved in your mission, and by your mentor, whom you choose after a few months and who accompanies you in your career evolution.

As teamwork is paramount at Sopra Steria, several events are organized each year to bring us together and share convivial moments: afterworks, breakfasts, challenges (commuting by bike...), and internal competitions (sports on United Heroes or gaming on Discord), technical communities....

For Sopra Steria, what matters most is the quality of life of its employees because the working environment is important; this is why the company is certified Great Place To Work.

What we offer you

• A teleworking agreement to work from home up to 2 days per week depending on your missions.
• An attractive benefits package: health insurance, a CSE, meal vouchers, an interest agreement, holiday bonuses, and referral bonuses.

• Multiple career opportunities: more than 30 job families, as many gateways to imagine together.
• Hundreds of training courses to develop your skills and evolve within the Group
• Self-service training platforms to prepare for your certifications and support your personal development
• The possibility to get involved with our foundation or our partner "Vendredi".
• The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more...).

How to apply

Do you recognize yourself? We look forward to meeting you!

Other

For more information, find us at www.soprasteria.com/fr

Ready to take on the challenge with us? Job description The opportunity to seize!

Once you have one foot in our door, it's up to you to choose where to put the second. #libredansmonjob

Ready to take on the challenge with us? A challenge awaits you, future Service Delivery Manager!

Additional information An inclusive and committed employer, our company works every day to fight against all forms of discrimination and promote a respectful working environment. This is why, committed to diversity and inclusion, we encourage all applications and all profiles.