Operations Process Manager - Digital Platform Services - Biot

About the company

Sopra Steria, a major player in Tech in Europe, with 51,000 employees in nearly 30 countries, is recognized for its consulting, services, and digital solutions activities. It helps its clients lead their digital transformation and achieve concrete and sustainable benefits. The Group provides a global response to the competitiveness challenges of large companies and organizations, by combining deep knowledge of business sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its action and is committed to its clients to make the most of digital to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

The world is how we shape it* Sopra Steria Infrastructure & Security Services is the Sopra Steria business unit dedicated to infrastructure, cloud, and cybersecurity activities. It is a key player in Sopra Steria's end-to-end offering. With its 3,000 employees, Sopra Steria I2S distinguishes itself through the flexibility of its delivery model, which combines client proximity from our 8 agencies with the advanced industrial capabilities of our off-shore service centers.

Your tasks

Your future working environment As part of our IT service production and operations activities, we are looking for an Operations Process Manager to drive and improve operational processes related to service quality and continuity.

At the heart of operations, the OPM works cross-functionally with technical, operational, and managerial teams.

The position notably covers Incident Management and Change Management processes, with a strong focus on incident management and major incidents.

Your role and missions As an Operations Process Manager, you ensure the proper execution, management, and continuous improvement of the operational processes within your scope.

In this capacity

• You manage and monitor the operational processes of your scope;
• You identify malfunctions, risks, and areas for improvement;
• You coordinate the various actors involved in the processes;
• You lead operational meetings and ensure the follow-up of action plans;
• You contribute to the evolution of procedures and the continuous improvement of practices.

_Incident Management:_ You play a central role in incident management, particularly major and high-criticality incidents, by ensuring their end-to-end management and the coordination of teams until service is restored.

Your main responsibilities are

• You manage and coordinate the handling of major incidents;
• You mobilize the technical teams necessary for their resolution;
• You ensure clear and regular communication with the various stakeholders;
• You lead crisis cells when the situation requires it;
• You manage post-incident analyses and root cause analysis (RCA);
• You identify recurring incidents and follow the associated action plans;
• You monitor indicators related to incidents and contribute to reducing their frequency and impact.

_Change Management:_ You also intervene in managing the change management process to ensure their implementation under controlled conditions and to limit impacts on production environments.

To do this

• You analyze change requests as well as their risks and impacts;
• You coordinate the various actors involved;
• You ensure the planning and monitoring of changes;
• You prepare and/or lead validation meetings;
• You monitor the successful implementation of changes and any potential rollback plans;
• You analyze failed changes or those generating incidents;
• You contribute to the continuous improvement of the Change Management process.

_Continuous improvement and performance management:_ In a logic of continuous improvement, you contribute to the optimization of processes and the management of operational performance.

You specifically intervene on

• The analysis of existing processes and the identification of friction points;
• The definition and monitoring of improvement actions;
• The evolution of procedures and best practices;
• The analysis of trends and recurrences;
• The monitoring of performance indicators and associated action plans.

Requirements

A strong appetite for incidentology, cause analysis, and service reliability is expected for this position.

Your profile You have at least 4 to 5 years of experience in a similar position, in IT process management and/or managing production environments, with significant experience in Incident Management.

Concrete experience in managing major incidents, crisis situations, or high-criticality contexts is particularly appreciated.

With a higher education background at the Master's level (Bac+5), such as an engineering school, business school, or equivalent university curriculum, you have a good level of professional English, allowing you to communicate with international interlocutors.

Beyond your experience, you distinguish yourself by your excellent communication skills, both oral and written, your ability to synthesize information, and your ability to adapt your discourse to various interlocutors. You also demonstrate rigor, organization, composure, and real cross-functional leadership, especially in contexts of high operational pressure.

What we offer

What we offer you

• A teleworking agreement to telework up to 2 days per week depending on your missions
• An attractive benefits package: health insurance, CSE, meal vouchers, profit-sharing, holiday and referral bonuses
• Individualized support with a mentor
• Multiple career opportunities: more than 30 job families, as many gateways to imagine together
• Several hundred training courses accessible autonomously from the mobile app with Sopra Steria Academy
• The possibility to get involved with our foundation or our partner "Vendredi"
• The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more)

Other

_Security environment:_ Depending on the projects you may be associated with, particularly in the Defense and public sectors, certain missions may be subject to specific security and confidentiality requirements.

Additional information As an inclusive and committed employer, our company works every day to fight against all forms of discrimination and promote a respectful working environment. This is why, committed to diversity and inclusion, we encourage all applications and all profiles.