Airlines Customer Support GSE (M/F)
RESPONSIBILITIES:
Every talent has a role to play, what will yours be? You will be responsible for answering questions from national and international airlines. Reporting to the Front Desk Manager, your missions are as follows:
- Collect requests from airlines via the internal TRM tool or by telephone;
- Pre-analyze these requests;
- Manage the response deadline;
- Process the response, if necessary by soliciting the competent persons internally or at our client;
- Respond to the airline within the allotted time;
- Study the possibility of improving existing documentation to avoid the recurrence of these questions;
REQUIRED PROFILE:
A little about you: With a Bac+2/+5 degree (mechanics, maintenance, technical documentation..), you have at least 4 years of proven experience in client/supplier interfaces, ideally in the aeronautical sector. You are curious, organized, and a good communicator. You demonstrate a high capacity for analysis / rigor and love learning new things. You have also developed the following skills / knowledge:
- Reading of plans
- Knowledge of AIRBUS tooling
- Exchange with suppliers
- Knowledge of AIRBUS documentation (AMM, TEM, IPC, SB, SRM...)
- General knowledge of AIRBUS Aircraft Programs; ATA Structure, System.
- Mastery of English
- Knowledge of Tech Request Management (TRM)
Joining the Sonovision family means:
- A work/life balance with flexible hours and a teleworking agreement
- An international, agile, collaborative, and multi-site environment
- A tailor-made training path to accompany you throughout your career
- Rich and innovative projects with our various clients
Sonovision is committed to inclusion, only your skills matter! Join a company where everyone has a place! The steps to join us:
- A recruitment expert will contact you
- Discover your potential by taking a test of approximately 30mn via the AssessFirst tool
- Let's get to know each other during an interview with the manager and your recruiter
- Welcome to the Sonovision family!