Customer Service and CRM Management Executive

We are looking for a Customer Service Representative (CSR) with excellent communication skills, empathy, and a focus on customer satisfaction to join a growing team.

Language: Advanced English

Main responsibilities

• Serve as the primary first point of contact for our customers.
• Manage a high volume of inbound calls, providing professional and polite assistance.
• Perform outbound calls for follow-ups, information requests, and appointment coordination.
• Accurately document all customer interactions and communications in the CRM system.
• Update customer information and maintain organized and up-to-date records.
• Escalate calls and messages to the corresponding team members when necessary.
• Provide basic information regarding services and case status (as applicable).
• Ensure a high level of customer satisfaction and professionalism in all interactions.

What we are looking for

• Excellent verbal and written communication skills (Active listening and clear communication).
• Strong customer service and interpersonal skills.
• Ability to prioritize tasks and manage call volume efficiently.
• High attention to detail in data entry and documentation.
• Experience with CRM systems (experience in legal CRM is a plus).
• Ability to handle sensitive and confidential information discreetly.
• Previous experience in call centers or customer service roles (preferred).
• Key skills: Organization, time management, and problem-solving.

Requirements

• Minimum education: Tertiary years of experience
• Knowledge: Customer service, Customer care

Keywords: directivo, mando, gobierno, regencia, executive, managing, ejecutivo, service, costumer, cliente, gestion, clientes