Customer Service Agent - Bilingual English C1+
Machine translation — original language: Spanish.Show original
At SOLVO, we are looking for a Customer Service Representative - Legal to support a US-based client in the LEGAL sector. If you are passionate about customer service, have organizational skills, and enjoy working in a dynamic environment, this opportunity is for you!
Schedule and modality
- Rotating schedule: Monday to Friday or Saturday to Wednesday, 12:00 PM 9:00 PM
- Modality: On-site in Córdoba
Requirements
- Advanced English (C1/C2) conversational and written.
- Minimum 1 year of continuous experience in a single company in Customer Service, Call Center, Client Support, or similar roles.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and follow up on processes.
Responsibilities
- Conduct initial client interviews via inbound and outbound calls, gathering relevant information and evaluating cases.
- Draft representation letters, legal correspondence, and case reports with high precision.
- Manage and organize client documentation in Dropbox, ensuring complete and updated records.
- Manage emails, prioritizing and responding to communications in a timely manner.
-Requirements-
- Minimum education: High School
- years of experience
- Knowledge: Organization, Customer Service, Client Support
- Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, care, costumer, cliente