Trainer for Call Center Immediate Start!
Machine translation — original language: Spanish.Show original
Are you passionate about developing talent and creating learning experiences that generate results?
We are looking for a Contact Center Trainer with experience in BPO, creativity, and a strategic focus to design and deliver training programs that enhance the performance of our teams.
Your impact in the role
- Lead in-person and virtual training processes.
- Design innovative and dynamic learning content.
- Create multimedia materials: videos, presentations, and infographics.
- Perform coaching and performance monitoring for agents.
- Identify knowledge gaps and propose improvement plans based on operational and quality metrics.
What we are looking for
- 3 to 5 years of experience in Contact Center/BPO.
- Proficiency in Articulate, Captivate, or similar tools.
- Experience in Canva, Adobe Creative Suite, Vyond, Camtasia, or Premiere.
- We are looking for a Creative person, results-oriented, with strategic thinking and a passion for talent development.
If you want to transform learning into results, this opportunity is for you.
-Requirements-
Minimum education: High School / Secondary Education years of experience Languages: English Knowledge: Creativity Keywords: adiestrador, callcenter, teleoperador, telefonista, telephonist, telefonico