Payroll Associate (Customer Service Experience) am

Location: Bucaramanga, Barranquillas, Bogotá, Cali Modality: On-site Schedule: Monday to Friday | 08:00 - 17:00

Are you passionate about customer service, payroll management, and working in dynamic environments? This position could be for you.

We are looking for a Payroll Associate to join our team. This is a challenging and fast-paced role, ideal for individuals with quick reaction capabilities, attention to detail, and a strong commitment to customer satisfaction.

Responsibilities:

• Manage and coordinate multiple client payroll processes.
• Ensure that all payroll transactions are performed accurately, timely, and in compliance with current regulations.
• Correctly administer payroll-related taxes.
• Process wage garnishments, child support orders, and tax liens.
• Prepare quarterly and annual reports accurately and within established deadlines.
• Generate ad hoc reports for clients.
• Provide support in various payroll environments, including time tracking, processing, and report generation.
• Resolve inquiries related to payroll and associated systems.
• Manage client projects and coordinate the full cycle of payroll activities.
• Handle client calls and concerns, offering excellent service based on follow-up, proactivity, and responsibility.

Requirements:

• Completed secondary education (High School Diploma or equivalent).
• More than 1 year of experience in customer service.
• English: C1
• Excellent verbal communication and telephone etiquette skills.
• Strong organizational, time management, problem-solving, and task prioritization skills.

Requirements

Minimum education: Basic Secondary Education years of experience

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