Bilingual Payroll Associate

We are hiring: Payroll Associate

Location: 100% On-site in Bucarmanga, Cali and Barranquilla Schedule: Monday to Friday, 7:00 to 7:00, 40 hours (availability) English level: Advanced/Fluent (Bilingual communication required)

Professional Summary

This position is dynamic and demanding, requiring the ability to react and think quickly while providing exceptional customer service. The Payroll Associate is responsible for the accurate processing and recording of client payrolls, acting as a subject matter expert and offering high-quality customer service. We are looking for a proactive professional who performs well in high-pressure environments and is committed to accountability and accuracy throughout the entire payroll cycle.

Key Responsibilities

• Payroll processing: Schedule and manage payrolls for multiple clients, ensuring all transactions are processed accurately, timely, and in full compliance with regulations.
• Taxes and garnishments: Apply the corresponding payroll taxation and process complex calculations for wage garnishments, child support orders, and tax withholdings.
• Reporting and documentation: Generate accurate and timely quarterly and annual reports, as well as ad hoc reports as requested by clients.
• Customer and systems support: Coordinate payroll activities from end to end, resolving client inquiries regarding payroll systems and maintaining attendance and punctuality records in various environments.
• Customer service excellence: Manage client projects and respond to their inquiries with the highest level of service, ensuring constant and effective follow-up.

Requirements

• Minimum of 1 year of professional experience in BPO customer service or call center
• Experience in accounting areas, billing campaigns, or something related to administrative accounting
• Advanced English level B2+, C1. -Requirements- Minimum education: High School / Secondary Education years of experience Languages: English Keywords: nominas, sueldo, paga, retribucion, salary, payslip, payroll, wage, pay, payment, nominista