Patient Care Coordinator (English C1)
Machine translation — original language: Spanish.Show original
Your tasks
We are looking for a Patient Care Specialist with experience in patient care, appointment coordination, and customer service in healthcare environments. You will be responsible for providing an excellent patient experience, managing medical schedules, verifying documentation and insurance, and ensuring compliance with HIPAA and OSHA regulations.
- Coordinate and schedule medical appointments considering availability and clinical restrictions.
- Handle calls, emails, and patient inquiries.
- Verify insurance eligibility and required documentation.
- Maintain accurate records in EHR/EMR systems.
- Resolve patient concerns with empathy and professionalism.
- Collaborate with clinical and administrative teams to ensure continuity of care.
- Ensure compliance with HIPAA and OSHA.
Requirements
- Experience in patient care, medical call center, or healthcare customer service. Minimum 1 year.
- Experience in appointment scheduling and schedule management.
- Knowledge of EHR/EMR systems.
- Experience verifying medical insurance and documentation.
- Knowledge of HIPAA and OSHA regulations.
- Advanced English B2+, C1 (indispensable).
- Minimum education: High School / Secondary Education
- 1 year of experience
- Languages: English