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IT Specialist

SOLVO S.A.SBogotá, D.C., Bogotá, D.C.computrabajopublished 08/24/2026
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Machine translation — original language: Spanish.Show original

We are looking for an IT Specialist oriented towards end-user technical support to join an international team.

About the Role

The position will be responsible for providing Tier 1 technical support, acting as the first point of contact to resolve issues related to hardware, software, access, mobile devices, Microsoft tools, and general technology inquiries. The selected person must provide an exceptional service experience, diagnose technical problems, document incidents, resolve tickets of basic complexity, and escalate those requirements that demand intervention from Tier 2 or Tier 3 teams. This is an excellent opportunity for professionals wishing to develop a career within the IT Infrastructure and Support area.

Responsibilities

Technical Support

  • Provide Tier 1 technical support to internal users.
  • Attend to requests via telephone, email, chat, and ticketing system.
  • Resolve basic incidents related to hardware, software, and access.
  • Perform initial diagnosis of technical problems.
  • Escalate complex incidents to the corresponding teams.

User Management

  • Perform password resets.
  • Provide support for account lockouts.
  • Manage basic access using Active Directory.
  • Assist users with authentication problems.

Microsoft Support

  • Provide support for Microsoft 365.
  • Resolve incidents related to Outlook.
  • Assist with Teams and OneDrive problems.
  • Support users with Office applications.

Technological Equipment

  • Diagnose problems in desktops and laptops.
  • Provide basic support for printers.
  • Support corporate mobile devices.
  • Assist with phones and communication tools.

Ticketing and Documentation

  • Create support tickets.
  • Update and follow up on incidents.
  • Maintain updated documentation.
  • Create articles for the knowledge base.
  • Correctly register every intervention performed.

Qualifications

Experience

  • Previous experience in IT Support, Help Desk, or Service Desk.
  • Experience providing support to end users.
  • Experience using ticketing systems.

Technical Knowledge

  • Windows 10 and Windows 11.
  • Microsoft Active Directory.
  • Microsoft Office 365.
  • Outlook.
  • Teams.
  • OneDrive.
  • Hardware troubleshooting.
  • Software troubleshooting.
  • Basic printer configuration.
  • Basic networking.
  • AD Manager
  • Entra ID
  • Exchange.

Required Skills

  • Excellent oral and written communication.
  • Customer orientation.
  • Analytical capacity.
  • Organization.
  • Problem-solving.
  • Teamwork.
  • Proactivity.
  • Adaptability.
  • English: Advanced conversational level (B2+/C1).
  • Ability to provide technical support completely in English.

Preferred Skills

  • CompTIA A+
  • ITIL Foundation
  • Microsoft Fundamentals
  • Google IT Support Certification

Pay Range and Compensation Package

Full Time | Monday to Friday | OnSite, Colombia.

-Requirements- Minimum education: High School / Secondary Education 1 year of experience Languages: English Keywords: tecnologias, la, informacion, it, especialista