Help Desk Technician Level 1 - IT Support Analyst

Your tasks

• Install and configure software and hardware.
• Set up and maintain user accounts and passwords.
• Troubleshoot basic network and connectivity issues.
• Provide technical support via phone and email.
• Document incidents, troubleshooting steps, and resolutions.
• Gather and analyze information about users' technical issues.
• Determine appropriate solutions or troubleshooting steps.

Requirements

Education Requirements High School Diploma, or Technical degree from SENA, preferably in a technology-related field. Completed university degrees are considered overqualified for this Level 1 position.

Minimum 1 year of Technical Support / IT Support experience.

Required Skills

• Basic IT troubleshooting knowledge.
• Hardware and software support experience.
• Basic networking and connectivity knowledge.
• Strong communication skills.
• Customer service skills.
• Ability to communicate effectively in English at a C1 level.

-Requirements- Minimum education: Primary Basic Education

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Other

Help Desk Technician Level 1 Location Colombia Remote position Schedule Monday to Friday 7:30 AM 5:00 PM (Colombia time) Candidates should have availability for occasional on-call support during weekends. On-call hours are paid as additional hours/overtime.