Bilingual Customer Service Specialist

Location: Barranquilla Schedule: Rotating shifts assigned between 6:00 a.m. and 10:00 p.m., with 2 consecutive days off per week (depending on operational needs). You do not work the entire time block, only the assigned shift. Who are we? We are a growing technology company that is revolutionizing roadside assistance. We serve customers with active policies through our platform, connecting them with service providers quickly, safely, and efficiently. If you are passionate about helping, solving problems, and providing exceptional service, this is the place for you! What will you do in this role? As a Customer Service Specialist, you will handle inbound calls from customers requiring roadside assistance. Your functions are divided into three types of interaction: Initial call: Verify that the policy is active and that the incident is covered. Collect detailed information through a questionnaire in the system. Schedule the service with an appropriate provider. Service follow-up: Handle inquiries regarding the status of the assigned service. Adjustments during service: Modify details if the provider needs to change the type of assistance. You will not handle sensitive information such as credit cards. The entire payment process is automated to protect the customer. (No PCI policy)

Profile we are looking for: English C1 (fluent, with excellent listening comprehension) Verifiable experience in customer service + 1 year (in call center) Stable work history (minimum 6 months per recent experience) Skills in empathy, active listening, and problem-solving Ability to handle high operational loads and maintain calm Full availability (students are not accepted, except for 100% asynchronous modality) Commitment to punctuality and attendance, especially during training What do we offer? Indefinite and direct contract Paid training for 2 weeks (Monday to Friday, mandatory and in-person) Quiet and collaborative work environment Opportunity for growth in an expanding technology company Break areas with recreational activities during low operation times

Important to know: The schedule is assigned according to operational needs. In moments of high demand, calls may be back-to-back. In times of low operation, you can enjoy a relaxed environment with books, movies, and more. There are no sales or handling of sensitive data. Only service attention and coordination. Do you dare to challenge the conventional and provide exceptional service? Join our team and transform the roadside assistance experience! -Requirements- Minimum education: High School / Secondary Education 1 year of experience Keywords: specialist, especialista, service, costumer, cliente